Monday, December 29, 2014

@cash4_iphones @cash_4_laptops @eCycleBest1 and ecyclebest.com - bringing evil to new heights

If Satan owned a pawn shop he would run it exactly like the fine folks over at ecyclebest.com.

Imagine a pawn shop.  When you show the proprietor your cel phone he says "Does it power on?".  You say yes and he says "I bet I can pay you $180 for that thing". Then he asks to hold it.  As soon as he gets it in his hands he backs away from the counter and says "I think it's only worth $20".  You call BS and ask for your device back only to have him put it under the counter and say "It has already been processed. Here is your check".

That was just like my dealings with ecyclebest.com except, because I am an idiot I sent in TWO phones!  How I wish I had ready the BBB report on the company first.

Each of my two phones were quoted >$150 but when I got the email after sending them in I was told they were paying me $24 for each.  I called in to refuse the offer and get my devices back and quickly realized I was caught in what obviously is their standard operating procedure.  I was disconnected, placed on infinite hold, was rude to, treated like a child and given a sales pitch about how "they just want to get me paid" like I am a rapper or something.  I also was told multiple times how I could feel free to shop around because $24 was WAY more than anyone else would pay.

I was particularly amazed when I told a first level phone support person I was recording the call to document my request for my devices.  She was very offended and told me that I am legally required to tell her at the start of the call that she is being recorded. Her response tells that this is a standard occurrence there and happens frequently enough that they needed to put a response for it in the script.

It only got better when the "purchasing department" lied about the original quote (I have screenshots), lied about their own terms and conditions (by saying the payment is automatic and the devices 'have already been processed so there is nothing we can do).  She also "placed me on a brief hold so I could calm down because I continue to cut her off (I wasn't)".

If the above doesn't convince you to stay away from this family of companies, perhaps this will.  It is a list of one-liners I collected during my dealings with ecyclebest.com.  Good luck to you and Enjoy!

1. You are legally required to tell me I am being recorded at the start of the call but whatever
2. People can say anything they want to the BBB but it doesn't make it true
3. Well YOU stated your devices were in mint condition (the only options are broken or powers on. There isn't even a mint option)
4. I'll say it AGAIN. Your devices have already been processed.  Me: I don't care if they are wiped. I need them back. Scammers: I'll say it AGAIN.........
5. I am going to place you on a brief hold since you continue to cut me off
6. I'm not here to add frustration, I'm here to get you paid
7. I am going to place you on hold so you can shop around. This is the best you are going to get.

What a bunch of scammers.

Tuesday, November 11, 2014

STILL waiting on a refund from a local Miami company. This order was placed in JUNE 2014!

I am still waiting on refund from an order placed in JUNE on 2014.  It is now November and I have no product or money.  This page will be the running log of interactions between myself and this fraudulent company, skyline shirts, which is developing quite a reputation for itself with the BBB.

Read about their BBB complaints hereHere is a link to the yelp page and here is a link to skylineshirts.com themselves - be careful.

This company is known as Skyline Shirts, http://www.skylineshirts.com/, @skylineshirts and #skyline shirts.  Their twitter feed and facebook page are locked to prevent negative comments and their phone numbers are NEVER answered in my experience.  They totally fit the description.

----

Let's begin:

Ordered one shirt on Jun 9th with delivery expected on Jul 28th. Order number 7048871. I was recovering from surgery so my first request for status was August 22nd. The response was
----
Currently orders under 6 shirts need to be specially printed with a digital press. The ink for that press comes from Europe and unfortunately we are at the mercy of our vendors as they are currently on back order.

We are hoping the ink is coming in about 2 more weeks from what our vendor has told us.
----
Next request was Sep 5th and the response was
----
Due to a vendor shortage your order was delayed. Your order is set to ship in 2 to 3 weeks. We will send you a tracking number as soon as your order ships
----
At this point I began calling. The voicemail boxes were always full and I never got anyone on the phone.  This fact never changed.

My next email was on Oct 6th with the response being:
----
Your order is in production. Once your order ships we will send you a tracking number. Again sorry for the delay
----
On Oct 8th I wrote back and got this response:
----
we can ship it for you as early as next week to arrive to you in about 4 business days after it ships. We thank you for your patience and again apologize Bobby.
----
I wrote for status on Oct 23rd and 24th with no response. On the 24th I titled my email "final message" and demanded a refund. I got a very quick response of:
----
we will be cancelling your order. Just to let you know your credit card company may take up to five business days to processes this cancellation.
----
On Oct 29th, I wrote for status since the money isn't in my account and it doesn't show a pending transation.
-----
On Nov 3rd, William Villarreal wrote: We apologize deeply for the inconvenience, due to some major delays concerning our accounting team the refund has not been processed.  We will be processing that shortly for you and we thank you deeply, deeply for your patience.

-----
Despite the use of two "deeply"s nothing happened.

On Nov 4th I requested the confirmation number showing the refund has been processed.
---
Nov 4th: Yanisliet Alarcon wrote: As soon as our IT department had solved the issue we will inform you.
----
Nov 6th: I wrote that they could paypal it to me if they needed to but I want my money.
----
Nov 7th: Yahaira Rodriguez wrote: Our apologies for the delays. I have forwarded your email to my manager to process your refund.
----

This was the final contact I have had from them.  Since I have heard "here comes your refund" 3 times now I have no faith in skyline shirts.

Please be aware of the business practices of skyline shirts and skylineshirts.com if you had ANY intentions of ordering from them.  I will update this page if and when I get a refund.  Until then, check back daily for status :-).