Tuesday, November 11, 2014

STILL waiting on a refund from a local Miami company. This order was placed in JUNE 2014!

I am still waiting on refund from an order placed in JUNE on 2014.  It is now November and I have no product or money.  This page will be the running log of interactions between myself and this fraudulent company, skyline shirts, which is developing quite a reputation for itself with the BBB.

Read about their BBB complaints hereHere is a link to the yelp page and here is a link to skylineshirts.com themselves - be careful.

This company is known as Skyline Shirts, http://www.skylineshirts.com/, @skylineshirts and #skyline shirts.  Their twitter feed and facebook page are locked to prevent negative comments and their phone numbers are NEVER answered in my experience.  They totally fit the description.

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Let's begin:

Ordered one shirt on Jun 9th with delivery expected on Jul 28th. Order number 7048871. I was recovering from surgery so my first request for status was August 22nd. The response was
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Currently orders under 6 shirts need to be specially printed with a digital press. The ink for that press comes from Europe and unfortunately we are at the mercy of our vendors as they are currently on back order.

We are hoping the ink is coming in about 2 more weeks from what our vendor has told us.
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Next request was Sep 5th and the response was
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Due to a vendor shortage your order was delayed. Your order is set to ship in 2 to 3 weeks. We will send you a tracking number as soon as your order ships
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At this point I began calling. The voicemail boxes were always full and I never got anyone on the phone.  This fact never changed.

My next email was on Oct 6th with the response being:
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Your order is in production. Once your order ships we will send you a tracking number. Again sorry for the delay
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On Oct 8th I wrote back and got this response:
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we can ship it for you as early as next week to arrive to you in about 4 business days after it ships. We thank you for your patience and again apologize Bobby.
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I wrote for status on Oct 23rd and 24th with no response. On the 24th I titled my email "final message" and demanded a refund. I got a very quick response of:
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we will be cancelling your order. Just to let you know your credit card company may take up to five business days to processes this cancellation.
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On Oct 29th, I wrote for status since the money isn't in my account and it doesn't show a pending transation.
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On Nov 3rd, William Villarreal wrote: We apologize deeply for the inconvenience, due to some major delays concerning our accounting team the refund has not been processed.  We will be processing that shortly for you and we thank you deeply, deeply for your patience.

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Despite the use of two "deeply"s nothing happened.

On Nov 4th I requested the confirmation number showing the refund has been processed.
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Nov 4th: Yanisliet Alarcon wrote: As soon as our IT department had solved the issue we will inform you.
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Nov 6th: I wrote that they could paypal it to me if they needed to but I want my money.
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Nov 7th: Yahaira Rodriguez wrote: Our apologies for the delays. I have forwarded your email to my manager to process your refund.
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This was the final contact I have had from them.  Since I have heard "here comes your refund" 3 times now I have no faith in skyline shirts.

Please be aware of the business practices of skyline shirts and skylineshirts.com if you had ANY intentions of ordering from them.  I will update this page if and when I get a refund.  Until then, check back daily for status :-).

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